Eejit

I went to a workshop for future librarians, and one panel was presented by a telephone reference librarian. Basically, it's an area where you can call-in, instant message or e-mail for reference assistance. This one guy asked the librarian what they would do if someone called in that needed immediate help in regard to domestic violence. My first thought was, "If someone needs help with that, I don't think they'd be calling the library."

In all fairness, the librarian said they'd probably look up the number for a local shelter but said they couldn't imagine getting such a call. Because most people, if they need emergency assistance...you know, call emergency assistance.